Fraud Prevention

Protect yourself from fraud and scams. Learn how to identify common threats and keep your TradeCircle account secure.

TradeCircle Will Never:

• Ask for your password via email, phone, or live chat
• Request you transfer funds to a personal or third-party bank account
• Guarantee profits or promise risk-free returns
• Ask you to install remote access software on your device
• Pressure you into making immediate investment decisions

Common Scams to Watch For

Stay informed about the latest fraud tactics targeting traders and investors.

Phishing Emails & Websites

Scammers create fake emails and websites that closely mimic TradeCircle's branding to trick you into entering your login credentials or personal information.

Never click links in unsolicited emails. Always access TradeCircle directly through our official website or app.

Impersonation Calls

Fraudsters may call claiming to be from TradeCircle support, asking for your account details, passwords, or requesting you transfer funds to a "safe account".

TradeCircle will never ask for your password over the phone or request fund transfers to third-party accounts.

Fake Investment Schemes

Be wary of unsolicited offers promising guaranteed returns or exclusive investment opportunities. If it sounds too good to be true, it probably is.

Legitimate trading does not guarantee profits. All trading involves risk of loss.

Social Engineering

Scammers may gather information from your social media profiles to impersonate you or build trust before attempting to defraud you.

Be cautious about sharing financial information or trading activity on social media.

Account Security Tips

Follow these best practices to keep your TradeCircle account and personal information secure.

Use Strong, Unique Passwords

Create a strong password that combines uppercase and lowercase letters, numbers, and special characters. Never reuse passwords from other websites. Consider using a password manager.

Enable Two-Factor Authentication (2FA)

Activate 2FA on your TradeCircle account for an additional layer of security. This requires a second form of verification when logging in or making withdrawals.

Verify Website URLs

Always ensure you are on the official TradeCircle website (tradecircle.com) before entering any credentials. Check for the padlock icon in your browser's address bar.

Be Skeptical of Unsolicited Contact

If you receive an unexpected email, call, or message claiming to be from TradeCircle, verify its authenticity by contacting us through official channels before taking any action.

Monitor Your Account Regularly

Check your account activity and transaction history frequently. Report any suspicious or unauthorised transactions immediately.

Keep Software Updated

Ensure your operating system, browser, and antivirus software are up to date. Software updates often include critical security patches.

How to Report Fraud

If you believe you have been the victim of fraud, take these steps immediately.

Secure Your Account

Immediately change your password and enable 2FA if not already active. Contact TradeCircle support to report the incident and request an account freeze if necessary.

Document Everything

Save all evidence of the fraud attempt, including emails, messages, screenshots, phone numbers, and any transaction details. This will be important for any investigation.

Report to Authorities

File a report with your local law enforcement and financial regulatory authority. In the UK, report to Action Fraud; in the US, to the FTC or IC3; in the EU, to your national consumer protection agency.

Contact Your Bank

If you have transferred funds to a fraudulent account, contact your bank or payment provider immediately to request a recall or chargeback where applicable.

Report Suspicious Activity

If you suspect fraud or have received a suspicious communication, contact us immediately.